Jawatan Kosong Bank Negara Malaysia (BNM) Disember 2011

Bank Negara Malaysia, as Malaysia’s Central Bank is entrusted with the task of overseeing the nation’s economic and financial system. Being a Central Bank in an emerging economy, Bank Negara Malaysia also places high importance in its developmental role with respect to economic management, institutional building and the development of the financial system infrastructure.

In line with our new initiatives, we invite suitably qualified candidates to have a rewarding career with us as:

Visitor Services Assistant, BNM Museum and Art Gallery

Kuala Lumpur

Responsibilities:

Responsible for assisting visitors by answering visitor’s enquiries, conducting tours, and supporting the Visitor Services Supervisor in daily routine.
To deal with visitors’ orders, complaint resolution, call centres, and visitor care. Demonstrate strong interpersonal, communication and negotiation skills.
Communicating with visitors face to face or via email, telephone or fax and responding to and resolving visitors issues.
Responds to and resolving customer issues.
Tracking and documenting all contact with visitors and escalating issues to the relevant specialist.
To assist the Visitor Services Supervisor to ensure that every visitor receives an exemplary visitor experience.
Able to work on own initiative as well as part of a museum team and use first class interpersonal and communication skills to build strong relationships across sections.
Responsible to welcome visitors by friendly and knowledgeable Visitor Services Assistant and provided with the right kind of assistance.
Collaborate with Public Programming and other sections on planning, organizing and implementing outreach/inreach programs.

Requirements:

Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Marketing, Art/Design/Creative Multimedia, Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.
Required skill(s): Communication Skills, Problem Solving Skills, Resource Management Skill.
Required language(s): Bahasa Malaysia, English
At least 3 year(s) of working experience in the related field is required for this position.
Preferably minimum 3 years related to role either in front-of house and customer services at visitors attractions or hotels or retail operations.
Have experiences in administering and front of house services. Ability to resolve problems effectively, accurately record information, prioritise workload, exceed expectations, recognise areas for improvement, and deliver solutions.
Ability to speak other language such as Mandarin is preferred and other foreign language is highly advantageous.
1 Full-Time position available.

Bank Negara Malaysia is committed to the continuous career growth of our talents. The rewards we offer include:

A challenging and rewarding career;
A competitive basic salary to commensurate with skills and experience;
Comprehensive medical coverage, insurance and other benefits that are amongst the best;
Continuous learning opportunity locally and abroad through full scholarship or training program.

We regret that only shortlisted candidates will be notified.